Through a collaborative process, Alvarado helped the zoo refine its requirements, including the entry process itself. “They really understood the entry and operations process, answered all our questions, and offered very practical solutions.”Īlvarado developed detailed specs of the system, keeping in mind the zoo’s focus on the guest experience. “You could tell they knew what they were talking about,” recalled Andy Cloyd, the zoo’s Director of Operations. What really impressed the zoo, however, was Alvarado’s expertise and openness. After initial conversations, three members of the zoo, representing IT, operations and finance, traveled to Alvarado’s modern manufacturing facility, met its management team, and saw its products in action. Armatas explained that Alvarado was a leading entry system provider, in addition to one of the world’s largest turnstile manufacturers.Īlvarado’s past focus had been providing entry control at sports stadiums and arenas, but Armatas expressed interest in working with the zoo. Bonifas explained the dilemma and the zoo’s frustrations trying to find a workable, cost effective solution. Bonifas e-mailed Alvarado and received a return call from president/CEO, Bret Armatas. “They could sell us turnstiles, but as far as providing a system, they said we were on our own.” At least, until Bonifas talked to Alvarado.īonifas found Alvarado after seeing one of its stadium admission systems in action. The zoo then turned to turnstile companies, but Bonifas couldn’t find one that provided solutions. We really didn’t want to get stuck with something that would make it hard or expensive for us to switch ticketing providers.” As Bonifas explained, “Ticketing companies seem to come and go. The ticketing company solutions were also proprietary. “The price they quoted for the turnstiles was just outrageous,” said Bonifas. Another company recommended installing turnstiles imported from Europe. “One company said we’d have to set up a laptop computer on top of each of the turnstiles,” recalled Kevin Bonifas, the IT manager of the zoo. The zoo first turned to ticketing companies, but none seemed to have a realistic solution. “Alvarado really understood the entry and operations process and offered practical solutions.” The zoo also needed a vendor with the expertise to guide them through the entire process.
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